Hylpers
Login
Sign up

Privacy Policy

Last Updated: 18/08/2024 

Hylpers is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal data, in compliance with UAE laws. 

I. Information We Collect 

We collect the following information: 

    • Account Information: Name, email, phone number, and Emirates ID for service providers. 
    • Location Data: Precise location to display relevant service providers. 
    • Payment Information: Secured through Stripe for payment processing. 

II. Legal Basis for Processing 

We process data based on consent, contractual obligations, legal compliance, and legitimate interests to improve services and prevent fraud. 

III. How We Use Your Data 

We use data to: 

    • Provide and improve services. 
    • Verify identities and ensure marketplace integrity. 
    • Facilitate payments and provide location-based services. 
    • In the event of a data breach, Hylpers will notify affected users within 72 hours and work with relevant authorities to resolve the issue. 

IV. Data Sharing 

We share data under these circumstances: 

    • With service providers: To enable connections with service seekers. 
    • With payment processors (Stripe): To facilitate payments. 
    • For legal reasons: If required by law. 

V. Compliance with UAE Regulations 

Hylpers complies with: 

    • Cybercrime Law: To protect user data from breaches and unauthorized access. Hylpers will notify users within 72 hours in the event of a data breach and cooperate with relevant authorities. 
    • AML and CTF Laws: Monitoring transactions to prevent fraud and illegal activity. Hylpers investigates suspicious transactions and works with relevant financial and legal authorities when necessary. 
    • Dubai DESC Regulations: Implementing security standards for users in Dubai, ensuring the integrity of data and systems. 

VI. Data Retention and Security 

We retain your data as long as necessary and employ encryption and access control to safeguard your information. 

VII. User Rights 

You have the right to access, correct, and delete your data, or opt-out of marketing communications. Requests for data access or deletion will be processed within 30 days. 

VIII. Data Transfers 

In cases of cross-border data transfers, Hylpers ensures compliance with applicable legal standards.