Last Updated: 25/02/2025

Welcome to Hylpers, a platform operated by Hylpers L.L.C-FZ, offering a marketplace to connect service seekers with independent service providers in the United Arab Emirates (UAE). By accessing or using our platform, you agree to comply with the following Terms and Conditions. 

1. Definitions

• Service Seekers: Individuals or businesses using Hylpers to find and engage service providers. 

• Service Providers: Independent professionals offering services through the Hylpers platform. 

• Platform: Refers to Hylpers’ website, mobile application, or other means of accessing its services. 

• Agreement: These Terms and Conditions. 

2. Contractual Relationship

Your access to and use of the platform constitutes your agreement to these Terms, forming a binding contractual relationship between you and Hylpers. If you do not agree, you may not access or use the platform. Hylpers may modify or terminate these Terms or Services at any time, with changes effective upon posting. Continued platform use constitutes acceptance of the updated Terms. 

3. Representations and Warranties

By using the platform, you represent and warrant that: 

• You are at least 18 years old. 

• You comply with all applicable UAE laws and regulations. 

• You are not subject to any economic sanctions that prohibit your platform use. Failure to meet these requirements may result in the suspension of your account. 

4. User Accounts and Registration

Only registered users may use the platform. By registering, you agree to: 

• Provide accurate, complete, and updated information. 

• Maintain the security and confidentiality of your account credentials. 

• Use only one account unless authorized by Hylpers to create multiple accounts. 

Service Provider Communication Policy: Service providers must not share their personal contact information, including mobile numbers, with service seekers. All communication must take place within the Hylpers platform. A violation of this rule will result in one warning. A second violation will result in permanent account suspension. 

5. Data Protection and Privacy

Hylpers complies with UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law – PDPL) and the UAE Cybercrime Law (Federal Decree-Law No. 34 of 2021). We securely store user data, only collecting information necessary for verification and service purposes. In the event of a data breach, Hylpers will notify affected users within 72 hours and work with relevant authorities to resolve the breach. 

6. Employment Laws and Consumer Protection

Hylpers facilitates connections between service seekers and providers but does not employ service providers directly. Providers must comply with UAE labor laws and be licensed as independent service providers. Hylpers adheres to the UAE Consumer Protection Law (Federal Law No. 15 of 2020). 

For disputes regarding service quality, refunds, or cancellations, users are encouraged to utilize the Hylpers Dispute Resolution Center. Refunds will be processed within 14 business days after approval. If a resolution cannot be reached, disputes may be escalated in accordance with UAE consumer protection laws. 

• General Guidelines  

1.1. Individuals currently employed by a company who wish to engage in part-time gigs in the UAE are strongly advised to obtain a No Objection Certificate (NOC) from their primary employer. The NOC should clearly state the nature of the side gigs to be undertaken outside regular working hours. 1.2. Engaging in part-time gigs without obtaining an NOC from the primary employer is done at the individual’s own risk and may result in legal or employment-related consequences. 2. Special Permits for Private Tutoring and Teaching 2.1. Individuals interested in private tutoring or teaching on a part-time basis may be required to obtain a special permit from the Ministry of Human Resources and Emiratisation (MOHRE). 2.2. It is the responsibility of the part-time service provider to ensure they have the necessary permits and comply with MOHRE regulations. 3. Assistance and Support 3.1. Part-time service providers or workers can seek assistance for any labor-related grievances or legal matters by contacting MOHRE’s ‘Labour Claims and Advisory Call Centre’ on the toll-free number 80084. 3.2. For further assistance, individuals can also contact the Ministry of Human Resources & Emiratisation at the Dubai Labour Office via the primary phone number: 600 590000.  

7. Payment and Online Regulations

Hylpers facilitates secure online payments through Telr, ensuring compliance with UAE E-Commerce Law. Service seekers are charged a 20% convenience fee and a 5% VAT, while service providers are solely responsible for setting their rates. Both service seekers and providers must abide by Telr’s terms and conditions and privacy policy, available at https://telr.com/terms-and-condition, https://telr.com/privacy-policy. 

Fixed Rates Policy: Service providers must offer fixed rates for their services and specify the number of hours that their rate covers. Service seekers must review and confirm the offered service before booking. 

8. VAT and Taxation

Hylpers complies with UAE tax regulations and may charge VAT on services provided, where applicable. Service providers are responsible for their tax compliance, including VAT obligations. 

9. Handling of Orders, Cancellations, and Refunds

Service Seekers may cancel their orders up to a maximum of 60 minutes before the scheduled booking. If a cancellation occurs less than 60 minutes prior to the booking, the full-service amount will be charged to the service seeker. 

Service Providers must also cancel no later than 60 minutes before the confirmed booking. If a cancellation occurs within this 60-minute window, the provider will receive a negative review and a strike. Providers are allowed a maximum of three strikes; upon receiving the third strike, their account will be permanently deactivated. 

Hylpers will monitor the frequency of cancellations by service providers. Repeated failures to deliver services without proper cancellation may result in penalties or account suspension, in addition to the strike system. 

10. Dispute Resolution and Jurisdiction

Hylpers offers a Dispute Resolution Center. If unresolved, disputes will be subject to UAE courts. Arbitration is an option in compliance with the UAE Arbitration Law (Federal Law No. 6 of 2018). 

11. Limitation of Liability

Hylpers is not liable for damages or losses arising from platform use or the quality of services provided by independent contractors. 

Prohibited Content & Communication Policy 

To maintain a secure and fair marketplace, users are strictly prohibited from including personal contact details in unauthorized sections of their profiles or service listings. This includes but is not limited to: 

• Phone numbers, email addresses, or social media handles in service descriptions. 

• Personal contact details embedded in profile pictures or images. 

• Any attempt to bypass Hylpers’ communication and transaction systems. 

Enforcement Actions for Violations 

If a provider includes personal contact details in unauthorized areas, the following actions will be taken: 

First Violation: 

• The provider will receive a warning email and must remove the contact details within 24 hours. 

• Hylpers reserves the right to edit or remove unauthorized details. 

Second Violation: 

• The provider’s account will be restricted, preventing them from receiving new service requests until the issue is resolved. 

Third Violation or Severe Breach: 

• The account may be permanently suspended or terminated. 

• Any pending payouts may be placed on hold for further review. 

Mandatory Profile Information 

To ensure compliance and maintain an accurate user database, all providers must complete the mandatory profile fields, including: 

• Full legal name 

• Valid birthdate 

• Verified payment details (for payouts) 

• Accurate service descriptions in compliance with platform policies 

Hylpers reserves the right to update or correct incomplete profiles when necessary. If an essential profile field is missing, a temporary placeholder (e.g., 01-01-1980 for birthdates) may be entered, and the provider will be notified to update their information promptly. 

Failure to provide accurate and complete profile details may result in account suspension or ineligibility for payouts. 

Hylpers Platform Policies – Service Descriptions Compliance 

1. Prohibited Content in Service Descriptions

Providers must not include the following in their service descriptions: 

🚫 Personal Contact Information – No phone numbers, email addresses, social media handles, website links, or any other direct communication methods. 
🚫 External Payment Links – All transactions must be processed through Hylpers. Payment requests via external platforms (e.g., bank transfers, cash, PayPal) are prohibited. 
🚫 Misleading or False Claims – Services must accurately represent what is being offered. Exaggerated claims, false credentials, or deceptive descriptions are not allowed. 
🚫 Hate Speech, Discriminatory, or Offensive Content – No language that is racist, sexist, defamatory, or promotes discrimination. 
🚫 Illegal or Restricted Services – Services must comply with all applicable laws and regulations in the UAE. Any service involving illegal activities, unlicensed medical procedures, or unauthorized financial services is prohibited. 
🚫 Duplicate Listings – Providers must not create multiple service listings for the same service to manipulate rankings. 

2. Required Information for Service Descriptions

Providers must include the following in their service descriptions: 

✅ Clear & Specific Service Details – Explain exactly what the service includes (e.g., duration, materials provided, expected results). 
✅ Pricing Transparency – Indicate whether additional costs apply for specific requests. Hidden fees are not allowed. 
✅ Location or Service Area – Specify if the service is remote or location-based (without including exact personal addresses). 
✅ Qualifications & Experience (If Required) – If offering professional services (e.g., legal, healthcare, education, home repairs), providers must accurately state their credentials or certifications. 
✅ Availability & Response Time – Providers should mention their general availability and estimated response time for bookings. 

3. Consequences for Non-Compliance

If a service description violates these policies, the following actions will be taken: 

1️. First Violation: 

• The provider will receive a warning email and must edit the description within 24 hours. 

• Hylpers reserves the right to edit or remove non-compliant details. 

2️. Second Violation: 

• The provider’s account may be permanently suspended or terminated. 

• Any pending payments may be placed on hold for further review. 

Modification of Terms 

Hylpers reserves the right to modify, update, or amend these Terms and Conditions at any time, with or without prior notice. Any changes shall become effective immediately upon posting on the platform or upon direct notification to users. 

Users are responsible for regularly reviewing the Terms and Conditions to remain informed of any updates. Continued use of the platform after modifications have been implemented shall constitute acceptance of the revised Terms and Conditions. 

Any violations identified after the effective date of an update will be subject to enforcement under the revised Terms. However, actions taken prior to a policy change will be reviewed based on the Terms in effect at the time of occurrence. 

Acknowledgment  

By engaging in part-time gigs, individuals acknowledge that they have read, understood, and agreed to the terms and conditions outlined above. They accept full responsibility for ensuring compliance with all relevant regulations and obtaining any necessary documentation. By agreeing to these Terms and Conditions, users acknowledge and accept the policies outlined in the Prohibited Content & Communication Policy and Service Descriptions Compliance Policy. Failure to adhere to these policies may result in penalties, suspension, or account termination.