FAQs
For Service Seekers
You can browse service providers by location, type of service, and ratings on the Hylpers platform. Service provider profiles include detailed information such as name, location, reviews, hourly rates, and services offered.
When you search for service providers, their locations will be shown on a map within a default 30 km radius of your address (expandable if necessary). Service seekers can also view details like hourly rates and reviews on the map.
All service providers on Hylpers must verify their identity using an Emirates ID. This ensures a secure and trustworthy environment.
Yes, after using a service, you are encouraged to leave a review and star rating (1-5 stars) for the service provider. This helps others make informed decisions and helps top-rated providers get more visibility.
If you encounter any issues with a service provider, you can reach out to Hylpers’ customer support for assistance.
For Service Provider
To sign up, you’ll need to create an account, provide details about the services you offer, and verify your identity with an Emirates ID. Once verified, you can start listing your services on Hylpers.
Hylpers uses Stripe for secure payments. You will receive instant payouts after the service is completed, and you keep 100% of your earnings.
Providers who receive high ratings (4-5 stars) and positive reviews can raise their hourly rates and gain more visibility. Top-rated providers may also be featured more prominently on the platform.
Yes, as demand for your services increases and you receive more positive reviews, you can adjust your hourly rates accordingly.
No, there are no fees for listing your services on Hylpers. You keep all of your earnings, and service seekers are charged a convenience fee.
General FAQs
Hylpers is an online platform that connects service seekers with local service providers such as babysitters, nannies, tutors, pet sitters, and more. The platform also offers part-time job opportunities for job seekers looking for flexible work.
Hylpers allows users to search for essential services in their area by browsing profiles of service providers. Users can book services directly through the platform, while service providers earn 100% of their fees. Hylpers charges a 20% convenience fee from service seekers for each booking.
You can find a wide range of services on Hylpers, including babysitters, nannies, housekeepers, tutors, pet sitters, and more.
Hylpers is designed for both service seekers who need assistance with various tasks and job seekers looking for part-time, flexible work.
No, Hylpers does not charge any subscription fees. Service seekers are only charged a 20% convenience fee when they book a service provider.
Safety and Security
Hylpers verifies the identity of all service providers through Emirates ID verification. Additionally, the platform offers a rating and review system, which helps maintain a safe and reliable community.
Yes, Hylpers takes privacy and security seriously. Your personal information, including your Emirates ID, is kept confidential and secure.
Payments and Fees
Hylpers charges service seekers a 20% convenience fee for each booking, while service providers keep 100% of their earnings.
Payments are securely processed using Stripe, ensuring instant payouts to service providers after the service is completed.
Currently, Hylpers does not have a tipping feature. However, you can offer a tip to the service provider directly if you wish.
Legal and Compliance
Yes, Hylpers complies with all relevant legal and regulatory requirements, including secure payment processing and identity verification.
No, Hylpers does not employ the service providers directly. It is a platform that facilitates connections between service seekers and independent providers.
Contact and Support
You can reach Hylpers customer support through the platform’s contact form, email, or phone. Our support team is available to assist with any questions or issues.
Hylpers offers a detailed help section and customer support for any questions or technical issues you may encounter while using the platform.
Miscellaneous
Yes, service seekers have the option to expand their search radius beyond the default 30 km.
Yes, service providers can list multiple services on their profile, allowing them to cater to a broader range of clients.
You can sign up by creating an account on our website or through our mobile app.